FAQ
WHAT MATERIALS ARE YOUR JEWELRY MADE OF?
Our jewelry is crafted from high-quality materials such as sterling silver, 14k or 18k gold and genuine gemstones including diamonds, sapphires, and emeralds etc.
- STERLING SILVER and ROSE GOLD BANDS can sometimes stain fingers because of the copper content in the alloy and most people skin reacts with copper. Mostly its passing phenomenon, but contact us for possible solution options if staining is permanent.
DO YOU OFFER CUSTOM OR PERSONALISED JEWELRY?
Yes, we offer custom and personalized jewelry services. Please contact our customer service team for more information and assistance with your customization needs.
HOW CAN I DETERMINE MY RING SIZE?
We provide a ring size guide on our website to help you accurately measure your ring size. Alternatively, you can visit any local jeweler to have your ring size professionally measured.
WHAT IS YOUR SHIPPING POLICY?
International shipping rates and delivery times may vary depending on the destination. Please refer to our Shipping Policy page for more details.
HOW DO I CARE FOR MY JEWELRY?
Proper care and maintenance are essential to prolonging the life of your jewelry. We recommend cleaning your jewelry regularly with a soft cloth and avoiding exposure to harsh chemicals and extreme temperatures. For specific care instructions, please refer to our Jewelry Care Guide.
DO YOU OFFER JEWELRY REPAIRS OR RESIZE?
Yes, we offer jewelry repair and resize (some rings can't be resized) services for items purchased from our store. Please contact our customer service team for assistance with repair inquiries.
ARE YOUR DIAMONDS CONFLICT FREE?
Yes, we are committed to ethical sourcing practices and only work with suppliers who adhere to strict ethical standards. Our diamonds are guaranteed to be conflict-free and responsibly sourced.
CAN I TRACK MY ORDER?
Yes, once your order has been processed and shipped, you will receive a tracking number via email to track the status of your delivery.
HOW CAN I CONTACT CUSTOMER SUPPORT?
You can contact our customer support team via email at info@emerakistudio.com
You will be replied within 24 hours on working day.