Additional 2-Year Warranty
Choose your Items to cover
The extended warranty does two things. It doubles the time we cover manufacturing defects — from two years to four. And it adds the care services that keep a handmade piece looking new, which are not part of the standard cover.
| Standard | Extended | |
|---|---|---|
| If something was wrong with the piece | ||
| Manufacturing and material defects | 2 years | 4 years |
| Stones coming loose from a setting that was not made well | 2 years | 4 years |
| Clasps and fittings that fail in normal use | 2 years | 4 years |
| Care and wear over the years | ||
| Polishing scratched or oxidised pieces | — | Once |
| Reshaping a piece that has bent out of shape | — | Once |
| Resetting a claw or bezel that has come loose with wear | — | Once |
| Ring resizing | — | Once |
| Shipping to us and back | — | We cover both ways |
“Once” means once during the four years. One warranty covers one piece — a single ring, a single necklace, a single bracelet, or one pair of earrings.
Where the line is
Defects are our mistake and we fix them for free while the cover lasts. Wear is what happens to jewellery that gets worn — scratches, a bent band, a claw that has loosened over years. That is not a fault, but the extended warranty covers putting it right anyway.
What we cannot cover is anything that leaves nothing to repair, or work we did not do ourselves:
- Loss or theft of the piece
- Deliberate damage, or damage severe enough that the piece cannot be restored
- Stones that are lost rather than loose — we can reset a stone, but we cannot replace one that is gone
- Anything that happens after another jeweller has worked on the piece
If something happens
- Write to us Email info@emerakistudio.com with your order number and a photo. We reply within 2 business days.
- Send the piece in We send you a prepaid shipping label. Pack it in its original box if you still have it.
- We put it right and send it back Most work takes 5 to 10 business days. We post it back at our cost and let you know when it ships.
Questions
- When does the cover start?
- On the day your order is delivered, not the day you ordered.
- I received this as a gift. Can I use the warranty?
- Yes. The warranty follows the piece, not the buyer. Tell us the name or email of the person who ordered it and we will find the order.
- Can I add the extended warranty later?
- Yes, within 30 days of receiving your order. After that we can no longer confirm the condition the piece arrived in.
- What if I am not sure whether it is a defect or wear?
- Send us a photo and we will tell you. If it turns out to be a defect, you do not need the extended warranty for us to fix it.
- Does this replace my rights under consumer law?
- No. Your statutory rights as a consumer apply regardless and are not affected by this warranty. This is an additional commercial guarantee on top of them.
Processing time:
• Standard orders: 3 weeks + shipping (2-10 business days)
• Ready to ship items: dispatched within 1-3 business days + shipping depending on destination
• Rush Order: available as an add-on. Your order is prioritised and prepared within 1-3 business days.